Shipping Policy

MONØ ESSNTL is a brand operated by TISHPRISH SOLUTIONS PRIVATE LIMITED. This shipping policy outlines how orders are processed, shipped, and delivered across India.

Shipping Coverage

We currently ship across India.

International shipping is not available at this time.

Shipping Partners

We use trusted national courier partners to ensure reliable delivery:

  • Delhivery

  • Blue Dart

Courier selection is based on delivery location, serviceability, and shipping method selected at checkout.

Shipping Options

1. Surface Shipping (Standard)

  • Delivery Time: 4–7 business days

  • Best suited for: Non-urgent orders

  • Courier Partners: Delhivery (Surface), Blue Dart (Surface)

2. Air Shipping (Express)

  • Delivery Time: 2–4 business days

  • Best suited for: Faster delivery requirements

  • Courier Partners: Blue Dart / Delhivery Air

Delivery timelines are estimates and may vary based on location, weather conditions, courier delays, or unforeseen circumstances.

Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

You will receive a shipping confirmation email with tracking details once your order is dispatched.

Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

  • Any promotional free shipping offers will be clearly mentioned on the website or during checkout.

Order Tracking

Once shipped, you will receive a tracking link via email or SMS to monitor your delivery in real time.

Delivery Guidelines

  • Please ensure your shipping address and contact details are accurate at checkout.

  • MONØ ESSNTL is not responsible for delays or non-delivery caused due to incorrect or incomplete address information.

  • If delivery attempts fail due to customer unavailability, re-delivery or return-to-origin charges may apply.

Delays & Exceptions

While we strive to deliver on time, delays may occur due to:

  • Remote location serviceability

  • Weather or natural disruptions

  • Courier network delays

  • Regional restrictions

We appreciate your patience in such cases.

Damaged or Lost Shipments

If your order arrives damaged or appears tampered with:

  • Please contact us within 48 hours of delivery

  • Share clear images/videos of the package and product

We will investigate and assist as per our resolution process.

Contact Us

For any shipping-related queries, reach out to us at:

📧 Email: support@indirectix.com
🕘 Support Hours: Monday to Friday, 10 AM – 6 PM IST